Cancellation policy

Processing Time

• Subscription letters ship the first week of each month.

• If you subscribe after the 20th, your first letter will arrive the following month.

• Merch orders (like Portal Tokens, stickers, or apparel) are processed within 5–7 business days.

Delivery Times

• U.S. orders typically arrive within 3–7 business days after shipping.

• International orders may take longer depending on customs and local delivery times.

Shipping Rates

• Shipping is included in the cost of your subscription.

• For merchandise, shipping rates are calculated at checkout based on weight and destination.