Refund policy

Subscriptions

• Because our letters are custom-printed and story-driven, subscription payments are non-refundable once a month has shipped.

• You may cancel anytime to stop future charges.

• Shipping is included in your subscription — there are no additional fees to refund.

Merchandise

• If your item arrives damaged or incorrect, please contact us at [your support email] within 7 days of delivery and we’ll replace it at no cost.

• Returns/exchanges are accepted on non-personalized merchandise within 30 days of delivery. Items must be unused and in original packaging.

• Personalized or handmade items (such as lore books) are non-returnable unless damaged upon arrival.

Refunds

• Once a return is received and inspected, we’ll issue a refund to your original payment method.

• Original shipping fees for merchandise are non-refundable, except in cases of error or damage.