✨ Refund &; Return Policy

Because each MyWonderMail adventure is handcrafted and many items are personalized, we are unable to accept returns on opened or customized products.

If your order arrives damaged, incomplete, or something seems incorrect, please contact us within 7 days of delivery and we’ll do our best to make it right.

Monthly memberships may be canceled anytime before the next renewal date through your customer portal.

Yearlong memberships are prepaid and non-refundable once the adventure has begun.

Personalized Lorekeeper items begin production shortly after purchase and cannot be refunded once engraving or customization has started.

We want every family’s experience with Brindlewick Forest to feel magical — if you ever have a problem with your order, please reach out and we’ll gladly help however we can.

✨ Refunds

Once a return is received and inspected, approved refunds will be issued to the original payment method.

Original shipping fees are non-refundable except in cases involving damaged items, shipping errors, or incorrect orders.

Because many MyWonderMail adventures include handcrafted and personalized elements, some items may not be eligible for return or refund once production has begun.

If something arrives damaged or incorrect, please reach out — we want every adventure from Brindlewick Forest to feel magical from beginning to end.